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Your website is a virtual branch to serve not only your existing customers but also new prospects on a 24/7 basis. You invest a lot of effort and money in designing the website so that visitors find it attractive and useful. However, many a times visitors have questions or need some additional information on your products or services: current rates, product information, financial calculators, online banking, online loan application, etc.
Our OnlineCS service integrates with your existing website and enables the visitors to instantly communicate with your customer service team. OnlineCS solution brings you the next level in technology with the power to initiate a person-to-person dialogue through instant messaging directly from your website. It gives you the opportunity to better serve your web site visitors by offering immediate live interaction.
With a simple click of a button your website visitor is connected directly with your customer service person. You may have as many customer service persons as necessary. By getting support when they need, your visitors have a positive experience and feel increased loyalty. OnlineCS can reduce the number of telephone calls and e-mails as issues are resolved instantly.
Through our specially designed browser based control console, your customer service person will be able to
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